Lots of people who begin using their 1st web hosting account, or change companies, typically have enquiries in regards to how certain things are accomplished or bump into predicaments when setting up different things like emails, website settings, and so on. That’s why, a lot of providers have compiled documentation with common questions and problems in order to help their customers get info swiftly and seamlessly. As a result, the technical support staff representatives can devote more time to real issues that particular clients may be experiencing, since the solution for the minor things will be available on the web and clients will be able to easily handle them without touching base with the help desk support staff. Having comprehensive documentation is really important, particularly for new clients with no prior experience at all, since the hosting service entails heaps of features and many individuals can become puzzled about what to do. A good information repository can both help you accomplish the procedures that you wish and learn how the hosting service works in general.

Extensive Online Documentation in Shared Website Hosting

If you’ve ordered your first shared website hosting account through our company or have moved your website over to us, you will become accustomed to our platform and our in-house developed Hepsia hosting Control Panel very quickly as we have prepared an elaborate web-based knowledge base where you can find all the information that you could ever need – both general info in regard to the hosting service as a whole and more concrete info about the separate functions that you can make use of and the problems that you may encounter. The articles are located in two places. The full article collection is accessible through the Control Panel’s Help section. You can find relevant articles about the different features in each and every Control Panel section as well. You can acquaint yourself with how to do more or less everything, from creating an .htaccess configuration file to managing an electronic mailing list, and all the articles feature elaborate guides, so you will never get puzzled because of an ambiguous text. Surely, if you confront a more specific obstacle and you don’t find anything about it in our knowledge base, you can contact our client support engineers 24-7-365.

Extensive Online Documentation in Semi-dedicated Servers

The Help section of the Hepsia Control Panel, which is included in our semi-dedicated plans, will allow you to access the elaborate online help documentation that we have prepared for you. The articles feature general information on our hosting services, educative guides about the various features that you can use, as well as troubleshooting guidelines that can help you rectify common problems that you might stumble upon. The topics that we’ve covered include just about everything, from easy things such as how to host a new domain name in your account, to more elaborate ones such as which SSH commands can be executed on the servers. Articles that are dedicated to the features of a particular Control Panel section will always be available in the right corner of the page that you’re on, while the entire article list is accessible through the all-inclusive Help section.