If you ever have any questions in regard to your web hosting plan or if you face a problem with your websites, you will have to touch base with the respective hosting provider’s help desk support team. It may not matter how fast they will answer when you have a question of a generic nature, but a problem such as a blundered software app update, for example, may result in your site becoming broken or inaccessible on the Internet. And the longer you have to wait for the support team to assist you, the longer the website will be inoperative. In case you offer services or goods online, any downtime will influence your website damagingly and you may lose existing or prospective customers. A lot of hosting providers, particularly resellers, answer e-mails and trouble tickets within 24 hours, but in the electronic epoch that’s way too long, as customers will rarely return to a website that is not functioning properly over an extended period.

One-Hour Response Guarantee in Shared Website Hosting

In case you’re using any of our shared website hosting plans and you’ve got a query or encounter a certain problem, you can get in touch with us 24x7x365 by submitting a support ticket or by sending an e-mail and we promise that you will have a reply in less than sixty minutes. If the issue can be sorted out, we will do it before we reply to you, whilst if there is something that you have to do on your end, we’ll supply you with all the needed information – what settings to check, what workable solutions to try, etc. Typically, you’ll get a reply within only half an hour, which means that waiting for hours or even for more than a day to receive assistance is something impossible. Our one-hour reply time guarantee is valid for any query that you might have – general, billing or technical.

One-Hour Response Guarantee in Semi-dedicated Servers

Our customer service staff reps will be at your disposal at all times and they will respond to any trouble ticket that you post from your hosting Control Panel within 60 minutes max. The ticket response time is guaranteed no matter if you’ve got a generic inquiry in regard to your semi-dedicated server or you encounter a certain predicament and you won’t have to wait even that long for most issues. No matter what the nature of the issue is or what time of day or night it is, we will be there to assist you, as we’re available night and day to cope with any general, technical or billing issue. In case you get in touch with us about anything that’s within our capabilities, we will resolve it before we reply to you, which suggests that you will not have to wait for hours or even days while the problem remains. If there’s something that you need to do on your end, we will supply you with the necessary details – what possible solutions to try out, what steps to take, etc.