Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • We provide you with a 1–hour solution guarantee with all our shared website hosting plans packages, meaning that each individual advice question you email will undoubtedly be replied to in only an hour max. Our support staff members are trained to quickly remedy any situation and to offer you well timed guidance on any concern that you possibly have.

  • Top quality support service

  • A Top–quality Support Service

  • Our tech support service is provided by a crew of licensed professionals which are ready to respond to your questions straight away. You are able to speak to the technical support staff by starting a customer assistance ticket from your Web Site Control Panel or by posting us an email message. On business days, you may also contact us on the phone or use the online chatting solution.

  • Intuitive help center

  • An Intuitive Help Section

  • Our company has included an extensive knowledge base into the Control Panel so that you could acquire practical step–by–step directions whenever you want. Each area of the Control Panel possesses its own contextual help area featuring a group of how–to posts. We have also made video lessons to provide you with a more effective idea of exactly how to conduct any presented procedure.