Help and Support Channels

  • 1 hour ticket response time

  • A 60–minutes Inquiry Resolution Guarantee

  • Each ticket you post to our customer assist crew will be attended to within approximately 60 minutes. All regular issues will be resolved straight away. Yet, if the support question you have sent calls for the aid of a skilled administrator, we are going to forward the ticket to him and will inform you about the postponement.

  • Top quality support service

  • Expert Technical Support Service

  • We provide you with 24/7 customer help via a super–fast ticket system incorporated into your Control Panel. You can email us at any time about any of the applications that come installed in advance on your virtual server, which include the desired Operating System, the server administration panel and our in–house made Web Site Control Panel.

  • Intuitive help center

  • An Intuitive Help Zone

  • Each section of the Web Site Control Panel that is offered completely free with your VPS has an inbuilt articles base. One can find an assortment of in–depth how–to articles and a number of step–by–step video training materials that demonstrate all the necessary website administration jobs. You can find them by clicking the Help or Video keys in the upper right side of each Control Panel section.